In fact, some will pay less,” said a spokeswoman. While some TurboTax Basic customers will need to upgrade to Deluxe, “there’s no real price difference when both federal and state filing is included. Instead, they will need to upgrade to TurboTax Deluxe, which costs up to $30 more than the $20 Basic. This year, customers can no longer use TurboTax Basic software if they want to itemize deductions on Schedule A, such as for mortgage interest or charitable donations.

Intuit said its offer doesn’t apply to other TurboTax customers who face a similar issue. On the TurboTax website, the price of its Deluxe software is listed as $49.99, while the Premier version is $74.99 and the Home & Business version is $79.99. This will help you move to the right desktop product, while reducing the immediate and unexpected financial impact. After completing and filing your return this year, please visit request your $25. The email explains the requirements and also the timing to get the payment: We are giving $25 back if you purchased TurboTax Deluxe desktop software (CD or download) and filed your 2013 tax return and have to upgrade to TurboTax Premier or Home & Business to file your 2014 return. I am very sorry for the anger and frustration we may have caused you. We made a change this year to TurboTax desktop software and we didn’t do enough to communicate this change to you as proactively and broadly as we could or should have. Here’s the start of the email being sent to prior-year users of TurboTax Deluxe desktop software by Sasan Goodarzi, the general manager of Intuit TurboTax: We messed up.

Offered many TurboTax users a free trial of its competing software. With complaints of “bait and switch” and “price gouging.”

The switch enraged many long-time users, who posted more than 1,400 negative complaints at

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